ZPHR is short for Zephyr, which means a changing wind or climate. ZPHR will change the ride sharing/hailing environment!
ZPHR Privacy Notice
I. Introduction
When you use ZPHR, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices. |
II. OverviewA. Scope This notice applies to users of ZPHR’s services anywhere in the world, including users of ZPHR’s apps, websites, features, or other services. |
This notice describes how ZPHR and its affiliates collect and use data. This notice applies to all ZPHR users globally, unless they use a service covered by a separate privacy notice. This notice specifically applies to:
|
B. Data controller and transfer ZPHR Software Services are the data controllers for the data collected in connection with use of ZPHR’s services. ZPHR Software Services is the data controller for the data collected in connection with use of ZPHR’s services everywhere else. |
ZPHR Software Services is the data controller for the data collected in connection with use of ZPHR’s services everywhere else. ZPHR operates, and processes personal data, globally; wherever and whenever you travel, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home country or elsewhere. This means that we may transfer personal data to countries other than your home country in order to provide our services in a different country at your request. We may also transfer personal data to another country if that is necessary to respond to a customer support request that you submitted outside your region. And trip/order histories may be accessed by users in another country after they have left the country where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another country. We do so in order to fulfill our agreements with all of our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses. We may also transfer data to other countries in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, ZPHR applies a robust internal procedure for processing these requests. ZPHR only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the GDPR. To help provide equivalent data protection wherever you use our services, ZPHR has implemented the following measures across the globe:
|
A. The data we collect ZPHR collects data:
|
ZPHR collects the following data: 1. Data provided by users. This includes:
|
B. How we use personal data ZPHR uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
|
We use the data we collect: 1. To provide our services. ZPHR uses data to provide, personalize, maintain, and improve our services. This includes using data to:
ZPHR performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of ZPHR’s legitimate interest in monitoring and improving its customer support services. 4. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features. ZPHR performs the above activities on the grounds that they are necessary for purposes of ZPHR’s legitimate interests in improving and developing new services and features. 5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may call a driver to retrieve a lost item, or a restaurant or delivery person may contact an order recipient with information about their order. ZPHR performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users. 6. Marketing and Advertising. ZPHR uses data (other than Guest Users’ data) to market its services, and those of ZPHR partners. This may include:
ZPHR performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of ZPHR’s and its users’ legitimate interests in informing users about events that may have an impact on their use of ZPHR services. 8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of ZPHR’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement. ZPHR performs the above activities on the grounds that they are necessary for purposes of ZPHR’s legitimate interests in investigating and responding to claims and disputes relating to use of ZPHR’s services and features, and/or necessary for compliance with applicable legal requirements. |
C. Cookies and third-party technologies ZPHR and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and ZPHR’s Cookie Notice. |
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. ZPHR uses cookies and similar technologies for purposes such as:
Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section. |
D. Data sharing and disclosure Some of ZPHR’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes. |
ZPHR may share data: 1. With other users This includes sharing:
This includes sharing data with:
Questions or comments from users submitted through public forums such as ZPHR blogs and ZPHR social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user. 4. With the ZPHR account owner If a user receives services through an account owned by another party, we may share their trip or order information, including location data, with the owner of that account. This occurs, for example, when:
These include:
ZPHR may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect ZPHR’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card. This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. 8. With consent ZPHR may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing. |
E. Data retention and deletion ZPHR retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. |
ZPHR retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data. The length for which ZPHR retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. For example, we retain data:
Users may request deletion of their account at any time through the Settings > Privacy menus in the ZPHR app, or through ZPHR’s website. Following an account deletion request, ZPHR deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For riders and order recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons. |
IV. Choice and transparency ZPHR enables users to access and/or control data that ZPHR collects, including through:
|
A. Privacy settings The Settings > Privacy menu in the ZPHR app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Our Privacy Center is also available in web version.
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider. C. In-app ratings pages After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders. This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Riders can see their average rating in the main menu of the ZPHR app, and also access a breakdown of their average rating in ZPHR’s privacy center. Drivers can see their average rating after tapping their profile photo in the ZPHR Driver app. Delivery persons may also be rated by order recipients, restaurants and merchants. D. Marketing and advertising choices ZPHR provides users with the following choices regarding how their data is used for purposes of marketing and advertising:
ZPHR provides users with a variety of ways to learn about, control, and submit questions and comments about ZPHR’s handling of their data.
|
We may occasionally update this notice. |
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the ZPHR apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law. |